Client Overview: 4Front
4Front is an integrated wealth advisory firm based in Queensland, Australia. The firm supports clients across accounting, mortgage and lending, superannuation, financial planning, SMSF, and growth programmes designed to help business owners make stronger strategic decisions.
The Capacity Challenge Impeding Growth
As 4Front expanded beyond accounting into broader, value-adding advisory services, the firm was building with a clear long-term vision. But internal teams already were stretched to capacity in the SMSF, tax and compliance, and financial planning divisions. Senior staff needed to create more time for advisory and client relationships. 4Front needed a stronger delivery structure across their key service areas to grow to the next stage.
Strengthening Service Delivery and Brand Positioning
Solutions Centric began supporting 4Front with dedicated offshore staff across SMSF, business services, and financial planning. The engagement started with one resource in each service area. Over 3 years, it has grown into a larger offshore team with varied expertise, working across Solutions Centric’s offices in India.
Solutions Centric also supports 4Front through marketing advisory services, modernising its website, strengthening social media presence, and improving brand visibility.
Together, this gives 4Front delivery capacity behind the business and stronger brand visibility in front of the market.
“Solutions Centric has been a game changer for us in terms of being able to provide capacity for our business. The team is professional, open to feedback, and quick to learn our systems and way of working. We now use almost all their services, including business services, super, administration, paraplanning and marketing.”
– Drue Schofield, Managing Director, Growth and Strategy, 4Front
A Partnership Built on Collaboration
The success of this relationship reflects contributions from both sides.
Solutions Centric focuses on understanding and internalising 4Front’s processes, working style, clients’ expectations, and quality standards. The team was assembled based on both technical capability and cultural fit, helping build trust and a stronger working relationship with 4Front. This is supported by clear delivery processes that strengthen consistency, communication, and proactive support across service lines.
Managers on both sides continue to invest time in training, optimising workflow, regular communication, and day-to-day coordination. This includes sharing context on how work should be completed, providing feedback on outputs and clarifying expectations.
Offshore team members are treated the same as onshore staff, creating a sense of combined team and shared values. They are included in all employee communications, internal celebrations and events wherever possible, and supported with direct feedback from 4Front’s managers. This helps the team develop a sense of belonging, understand delivery expectations and operate as an extension of the firm. Visits to Solutions Centric’s offices in India have further strengthened the relationship between both teams.
A Robust Solution for Scale and Capacity
For 4Front, offshoring is now part of how the firm works. The offshore team has become an integrated part of the business, enabling senior staff focus more on advisory work and client relationships. With the right people, clear communication, and a strong working relationship, the firm has built a support structure for continued growth.
Review your Operating Model
If advisory growth is something you’re planning, we’d welcome the opportunity to discuss what that journey could look like for your firm. Please provide your information through this form, and our team will get in touch with you to arrange a call.