Key Takeaways
Managing the Increased Workload from the Merger
In November 2021, NSW-based accounting, audit, and advisory firm DFK Crosbie merged with Pitcher Partners, one of Australia’s largest accounting and business advisory firms. As a result of the merger, the new firm operates with a total of 140 team members, including 12 partners, and five directors, with offices located in Newcastle and Maitland. The new firm also operates about 480 SMSF funds.
Creating Value for New and Existing Customers while Doubling the Number of Funds
After the merger, DFK Crosbie needed to focus on the ability to create scale and offer specialised services to its existing customers and new customers, while almost doubling the number of funds managed. The firm was facing difficulty in finding resources and also found it hard to find a solutions partner that understood their requirements.
DFK Crosbie needed to focus on attracting talent and cost arbitrage, but all their resources were engaged in catering to the workload resulting from the merger. They needed a better workflow to cope with the load while continuing to deliver the highest standards of service.
Rapidly Building Rapport and a Relationships to effectively Manage Change
Solutions Centric supported DFK Crosbie by providing a dedicated team to handle SMSF Accounting including work papers. Our approach focussed on rapidly building rapport and a relationship with the firm, to understand their thought process and requirements. Our sustainable and scalable SMSF accounting solution for accounting firms and administrators helped DFK Crosbie build a team and effectively manage change.
We chose CLASS Super as the solution for DFK Crosbie’s SMSF administration needs stemming from the merger. The software solution streamlines all tax statement data, dramatically reducing data entry and preparation time for lodgement. It is also good at processing entities and corporate actions in bulk and tax statement automation. CLASS Super also provides a single consolidated view of the client’s SMSFs and SMSF performance from any device and offers access to over 200 data feeds directly from the source.
More Time on Higher Value Work
With Solutions Centric’s help, DFK Crosbie was able to increase its scale of operations to cater to the workload resulting from the merger. We helped them increase their ability to spend more time on higher-value work for their clients and helped them complete funds prior to the due date.
Scale Seamlessly Through Change and Growth
Following its merger, DFK Crosbie partnered with Solutions Centric to manage a significant increase in SMSF workload while maintaining high service standards. With a dedicated team, optimised workflows, and the implementation of CLASS Super, the firm created a scalable delivery model that improved efficiency and freed up time for higher-value client work.
If you are navigating growth, change, or increasing workload, let’s explore how the right support model can help you scale with confidence.