Roe Financial is a boutique retirement and financial planning firm based in Adelaide. As the firm continued to support more clients in navigating complex retirement decisions, the volume of advice work steadily grew. They faced mounting pressure to prepare and manage supporting Statements of Advice (SoAs) and Records of Advice (RoAs) within tight timelines.
Roe Financial wanted a solution to manage growing demand and support their growth operationally without disrupting their existing workflow or adding internal strain. That’s where Solutions Centric was brought in. The firm started with one full-time resource to support SoA and RoA preparation, with the added capability of research and modelling for complex strategies.
Setting the Right Foundations
After onboarding, regular check-ins establish the pace for collaboration. Both teams work closely to review and improve the process, which helps create clarity, reduce rework, and build trust.
Additionally, participating in Roe Financial’s internal team meetings fostered a more collaborative work environment. It provided space for open communication, enabling the paraplanner to ask for clarification when needed and to share ideas.
Creating Workflow Clarity Through SOPs
What made the difference early on was the approach to handling high volumes of work. Instead of using detailed request forms, discussion notes became the starting point. Advisers shared discussion notes, which were reviewed and summarised into actionable tasks, before work on the advice document began. This significantly reduced the effort required from Roe Financial’s advisers to assign a task and allowed them to maintain focus on their clients.
In addition to document preparation, support with modelling of complex strategies helped ensure complex cases could progress without delay.
“We really appreciated the ability to scale as demand required it, and this has enabled growth which would have normally caused pain. But with good systems and processes, and support from Solutions Centric, we were able to handle the demand and sustain the growth consistently to this day. Solutions Centric have always been attentive to our needs and we are extremely happy with the team members they have provided. The team members are part of our everyday business, team chats, meetings and workflows. A great service to scale and do business.”
– Anthony Roe, Roe Financial
Improving Turnaround and Workflow Efficiency
With structured processes and clear communication, Roe Financial saw steady turnaround times and workflow efficiency improvements. Advice documents were completed on schedule, with fewer internal steps required. Simplifying task allocation and providing modelling support helped ease bottlenecks, giving advisers more time to focus on client priorities.
The firm has now onboarded 3 paraplanning resources from Solutions Centric and have graciously referred our services to another practice. We look forward to continued collaboration and many more successes together!
Review your Operating Model
If advisory growth is something you’re planning, we’d welcome the opportunity to discuss what that journey could look like for your firm. Please provide your information through this form, and our team will get in touch with you to arrange a call.